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Volume 1 / Issue 2
Panel Newsletter – Summer 2010
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Thank you for your participation in the Workplace Matters Panel. We’ve been asking questions and here’s what you’ve told us. What type of information is most important for you? Local compensation rates for tourism occupations was the most desired form of research that we can make available to you, 86% of panellists reported being very interested in this type of data. Economic trends and outlooks were also popular at 65%, and 55% indicated they were very interested in the effects of turnover on their tourism business. |
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Who provides this data: Alberta Hotel and Lodging Association (AHLA) - produce a biennial study that provides wage data for 52 occupations in hotel and lodging facilities within the province of Alberta. Association des restaurateurs du Québec – conduct a yearly survey that focuses on average wages in that provinces food and beverage industry. The Canadian Tourism Human Resource Council - a biennial compensation study for the entire tourism sector, data from 2008 is currently available. The 2010 update will be ongoing through the summer and fall. For more information email research@cthrc.ca |
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Your thoughts on the year 2009 and Labour Issues Your feedback was integrated into the recently released report: The Future of Canada’s Tourism Sector: Economic Recession Only a Temporary Reprieve from Labour Shortages. A total of 422 individuals, including panellists, participated in a survey to gauge the sector’s health, its future economic prospects and help identify potential labour shortages. 2009 was a tough year, as 61% of panellists found that business had weakened either somewhat or greatly. A further 28% of panellists reported that revenue had decreased by 10% or more at their business. Generally, labour issues were less prominent than in previous years; however many indicated that recruitment difficulties associated with the seasonal nature of tourism and high competition for staff from other tourism businesses were still a high concern. |
Turnover in Canada’s Tourism Sector
Our most recent survey focussed on turnover. Ninety per cent of the panel rated the questions we asked as clear and easy to answer. Due to this, those questions will be integrated into the CTHRCs 2010 Canadian Tourism Sector Compensation Study. The turnover rate among panel businesses stands at 26% with voluntary turnover at 17.2%.
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Voluntary Turnover |
Involuntary Turnover |
Total Turnover |
Seasonal Employees |
12.5% |
17.5% |
30.0% |
Part-time Employees |
33.3% |
10.0% |
43.3% |
Full-time Employees |
13.8% |
4.6% |
18.4% |
All Employees |
17.2% |
8.9% |
26.0% |
These rates are based on a relatively small sample. However, the 2010 Compensation Study will survey 2200 tourism businesses from across Canada. This will allow us to establish the turnover rate for the sector as a whole and for the provinces.
To compare your business’s voluntary turnover rate you need to determine the average number of employees you had in 2009. To do so, add the number of employees during the busiest part of the year (peak season) to the number of employees during the slowest part of the year (off season) and divide by two. Then use this formula.
Our Winners
With every survey completed panel members are entered for a chance to win a cash prize of $250. Congratulations to our quarterly draw winner, Sharon from Regina, Saskatchewan.
Each new survey offers a chance to win more cash prizes.
Looking Ahead
We are still looking for new members to join our panel and we need your help. If you know tourism HR personnel and owner/operators who would like to talk tourism with the rest of the sector please let them know about the panel. Send them this link www.join.workplacematterspanel.ca so they can participate in the Workplace Matters Panel today.
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