Tourism HR Canada Presents Award to Casa Manila President

Tourism HR Canada is pleased to announce that Mila Nabor Cuachon has been presented a Tourism HR Canada award to formally recognize her dedication to developing her business and its employees through the use of progressive HR management practices.

Ms. Nabor Cuachon is the President of Casa Manila, an 80 seat restaurant located on York Mills Rd. in Toronto. The restaurant preserves and celebrates the cuisine and culture of the Philippines, with traditional family style dining and Kamayan hand to mouth eating.

Casa Manila employs about 30 workers, who have been recruited using a wide variety of strategies. Finding employees with knowledge of the cuisine and culture of the Philippines is a challenge, and Ms. Nabor Cuachon has embraced innovative recruitment methods including attending local job fairs, using social media as a recruitment tool, and working closely with Next Steps, an employability training program run by the Toronto District School Board.

Casa Manila also hires workers from under-represented labour pools. The restaurant has employees who are mentally or physically challenged, identify on the Autism spectrum, or are new Canadians. Hiring from these groups not only helps fill vacant positions in the restaurant, but also allows the company to give back to the community and practice a form of social responsibility, something that is important to Ms. Nabor Cuachon.

While finding employees is always a challenge, limiting turnover and keeping valuable workers can be even more difficult. Ms. Nabor Cuachon has implemented progressive policies that are rare for an independent food and beverage operation. Employee discounts, free meals during shifts, full health and dental benefits, and an employee of the year prize of a week’s paid vacation in Florida are examples of perks designed to give employees the recognition and security that helps build a loyal team. In addition, Casa manila prefers to promote from within, and often brings summer employees back over multiple seasons, reducing the time and expense of training and onboarding new employees each year.

Ms. Nabor Cuachon sees the bigger issues at play in the tourism industry. She believes that the perception of tourism employment as placeholder jobs needs to be changed to one of professions, and tourism should be promoted as a sector where people can build challenging and rewarding careers. She also believes that reducing the burden on job creators and stressing the importance of tourism to the Canadian economy would be helpful in developing a strong, sustainable tourism workforce.

Congratulations to Ms. Nabor Cuachon on her accomplishments and best wishes for Casa Manila’s continued success.


Tourism HR Canada Chair William Pallett presents the award to Ms. Nabor Cuachon