Emerit Success Story—Shawn Black
Congratulations to one of our newest Certified Hotel General Managers, Shawn Black, CHGM, CHA.
Shawn holds a unique position in the hospitality industry, working as manager of Logistics and Accommodations for Suncor Energy. In this position, Shawn is responsible for operating large lodges, properties that function similar to a traditional hotel, but are used exclusively for housing employees working on Suncor’s Northern Alberta energy projects. This is a challenging and exciting position where “guests” are hard working Suncor employees living and working in a remote area for extended periods of time. With most management having limited hospitality experience, Shawn has been the driving force in making the employees’ stay at the lodges as comfortable and enjoyable as possible. Shawn has recognized the unique needs of his guests, and made small but thoughtful changes to make them more comfortable such as adding a lounge area and offering hot breakfast throughout the day to accommodate workers on shift work.
Shawn has gained a wide range of experience in over twenty years in the hospitality industry, working at properties and resorts across Canada, the United States and in the Caribbean. He previously earned his Certified Hotel Administrator (CHA) designation from the American Hotel and Lodging Association’s Educational Institute, and took advantage of emerit’s reciprocity agreement with that organization to earn his Certified Hotel General Manager (CHGM) designation through a streamlined process. Shwan found that the evaluation process for both designations were “thorough, and covered all areas that Hotel General Managers will face in their careers”, with emerit’s performance evaluation being a “challenging behavioural interview that involved drawing on many years of experience in the occupation”. He was impressed enough to explore the idea of introducing emerit training to other employees at the lodges.
Congratulations again, Shawn! You are a great example of a truly dedicated hospitality professional!