HR Forum 2009

Final Program

2009 Tourism HR Forum Highlights

Delegates leave the 8th annual forum ready to embrace change and face the future

Delegates from across Canada and abroad gathered at the Delta Centre-Ville in Montreal for the 8th annual Tourism HR Forum. This year’s event saw the Canadian Tourism Human Resource Council (CTHRC) merge its annual event with the highly successful event held each year by CQRHT.

The Forum officially kicked off the next morning, with Jim Frank, former chief economist with the Conference Board of Canada, who gave a brief presentation stressing the need to look beyond the current economic downturn, and to recognize that labour shortages will re-emerge as the economy recovers. Mr. Frank noted the usefulness of CTHRC research publications in reaching these conclusions. Next up was opening keynote presenter Dr. Rick Johnson who used the emerit catchphrase “there is profit in people” to illustrate the growing importance of training in difficult economic times.

In the popular session “How To Keep Your Best Employees”, Alain Samson expanded on the idea of managing employee relations. He suggested that businesses treat workers as they would treat a client, both as a means of building loyalty and as a strategy for retention. Delegates also enjoyed the session “Importance of Training: Engaging Employees During Change”, which focused on HR best practices of successful companies.

The Forum closed with a dose of energy from Bryan Dodge, who provided strategies for leadership, professional development, and personal growth. Delegates left armed with progressive ideas and effective tools to deal with change, and to address their present and future HR issues. All delegates were invited to participate in the 9th Annual HR Forum November 15-17 2010 in Alberta.