Presentations available from the 2012 Annual Tourism & Hospitality HR Forum

Please click on the name of the presenter to access the link:


Talent Management that Rocks – Handout

Jim Knight –Senior Director of Training & Development, Hard Rock International

Recruit and Inspire Top Talent

Anna Chartres, Regional Director of Human Resources, The Fairmont Royal York

Anne Marie Malleau, Director of Human Resources, Great Wolf Lodge

Sandy Fallon, Senior Vice President People Development, Cara Operations Limited

Connect Your Brand: Prosperity Through Regional Partnerships

Anthony Everett, CEO, Northern British Columbia Tourism Region

Pamela Laite, President & CEO, Tourism Toronto

Victoria Behune, President & CEO, Ontario Tourism Education Corporation (OTEC)

Optimize Your Talent Search Through Education/Industry Partnerships

Dr. David Martin, Director, Ted Rogers School of Hospitality and Tourism Management (Ryerson University)

Nancy McTeague, Director, Human Resources, Toronto Marriott Downtown Eaton Centre

Ryan Watson, Sales Manager, Brookstreet Hotel Ottawa

Gary Hallam, Dean, School of Business and Hospitality, Conestoga College of Applied Arts & Technology (Waterloo)

Competitive Strategies to Enhance the International Visitor Experience

William Harding, Marketing Manager, Emerging Markets, Canadian Tourism Commission

Kathy MacRae, Marketing/Sales Director, Gananoque Boat Lines Limited

Len Youden, General Manager, Yamnuska Mountain Adventures

International Training: The Sky’s the Limit

Ismail Albaidhani, Head of Global Partnership and Learning Innovation, International Air Transport Association – IATA

Why WestJet is Canada’s Most Attractive Employer

Tyson Matheson - Vice-President, People Relations and Inflight Services, WestJet Airlines


A Changing Workforce. Are You Ready?

Sherrard Kuzz LLP

Attract and Retain Talent: Less Hassle, Higher Returns

JRoss Hospitality Recruiters

Increase Productivity – Increase Profits

Ontario Tourism Education Corporation

Strategic Social Media: Social Networking to Tap into Talent

Conversion Marketing Communication


The Impact of Canada’s Changing Demographics

Alex Usher, President, Higher Education Strategy Associates, Editor-in-Chief of Global Higher Education Strategy Monitor

Scott Meis, Special Advisor, Canadian Tourism Human Resource Council (CTHRC)

Strengthen Your Delivery: CTHRC and emerit Resources for Canadian Tourism & Hospitality Educators

Building Industry Responsive Events Programming: New Resources

Demonstrating Collaboration: A Dialogue on Approaches to Tourism/Hospitality Education

Moving Forward: Towards Voluntary Quality Assurance Guidelines for Canadian Tourism/Hospitality Education Programs

Alain Brosius, Delegate for AMFORHT