Keynote Speakers

José Tolovi Neto, Managing Partner, Great Place to Work® Institute

José Tolovi NetoA Great Workplace: How to Build it, Keep it and Why it Matters

Tuesday, November 15
8:45 a.m. – 10:00 a.m.

Each year the Great Place to Work® Institute surveys over 5,000 organizations in 45 countries. The institute has amassed a sizable body of research on how these companies create workplace environments that leverage the talent and skill of their workforces. Learn about the business case for workplace development, the role of trust in creating a great workplace and current trends and best practices in the best workplaces.

José Tolovi Neto is the Managing Partner for Great Place to Work® Institute in Canada. Before starting this position in 2008, he was a Partner and the Vice President of our Brazilian affiliate, where he is still a board member.

José has been studying the characteristics of high-trust work cultures for over 10 years and uses this experience to help companies create and sustain great working environments. He has been a guest speaker at several conferences and seminars and is frequently asked to contribute to a variety of business and HR management publications. Prior to joining the Institute, José was a senior business executive in the technology industry, having worked for organizations such as Microsoft and EDS in Brazil, England, Germany and Spain. He holds Bachelor and Graduate degrees in business management from FGV (ranked Latin America’s top business school).


Plenary Panel session

Employee Training: How Much is Enough?

Tuesday, November 15
3:30 p.m. – 5:00 p.m.

When it comes to training, is “one-size-fits-all” training enough? In our efforts to “raise the bar” on hospitality and tourism service without breaking the bank, are we short-changing our employees, and our customers, with service levels that just don’t meet the mark?

The real costs of under-delivering on training hit us all in the bottom line. They are the costs of diminished reputation and missed revenue opportunities—costs that can be reversed and minimized with highly efficient, productive, motivated, and loyal staff. We “raise the bar” by creating a team, through training.

This panel of experts representing a cross section of industry sectors will discuss the value of corporate/brand-specific versus generic service training. Let’s get together and brainstorm: what’s working, what’s not, what’s next? How much is one-day-wonder training really costing us?

Is what we are NOT paying today really worth the cost of what we might lose tomorrow? To achieve training that pays for itself year over year…how much is enough?

Plenary Panelists:

Anna BedardAnna Bedard - Director of Training and Leadership Development, Boston Pizza International Inc.

A native of Vancouver, Anna Bedard is the Director of Training and Leadership Development for Boston Pizza International Inc. (BPI), Canada's number one casual dining franchisor with over 340 locations across Canada. She joined the BP team in 2000 where she fills a number of roles in areas such as IT, Food Service, Training and Leadership development. Anna’s career in the hospitality industry spans over two decades, working with casual dining concepts in both Canada and the United Kingdom. Anna has diplomas in both the Hospitality and Tourism, and Human Resources programs from BCIT. Anna is a member of BCHRMA, and both ASTD and ISPI. Currently she sits on the CTHRC board of directors.

Zubair SiddiquiZubair Siddiqi - General Manager, Delta Prince Edward Island

In the midst of his first year on the Hotel Association of Prince Edward Island, Zubair Siddiqi is honoured and excited to be serving as chapter president. He is passionate about strengthening tourism on the Island and working with the association on global and provincial initiatives. Zubair is a seasoned hotelier with over 21 years of experience in the North American hospitality industry, and is currently the General Manager of Delta Prince Edward.

Prior to his role at Delta Prince Edward, Zubair was the General Manager of Delta Kitchener-Waterloo for ten years. Under his leadership, the hotel won a series of business awards, and Zubair himself became GM of the Year with CHIP Hospitality.

Zubair holds a Bachelor’s of Business Administration and is a Certified Hotel Administrator.

Glenn Squires - President & CEO, Pacrim Hospitality Service Inc.

See biography of Glenn Squire’s below.

Philip MondorPhilip Mondor - Senior Vice-President, Canadian Tourism Human Resource Council

Philip Mondor is Senior Vice-President of the Canadian Tourism Human Resource Council. During his fifteen years with the Council hundreds of programs have been developed, in two languages and made available in various formats and delivery vehicles across Canada and abroad.

Among Philip’s current responsibilities, he directs the research and foreign credential recognition initiatives, oversees all activities concerning occupational analysis/standards, training/curriculum, and professional designation programs (i.e. Certification), develops policy on these areas and fosters strategic partnerships with business, governments and other stakeholders groups.

Philip has presented many national and international forums, and sits on several national committees on subjects related to credential articulation, job and language analysis, prior learning assessment and recognition (PLAR) and learning innovations. He currently is a board member of CAPLA (Canadian Association of Prior Learning Assessment) and EMBOK (Events Manager Body of Knowledge). As well, Philip co-chaired the Alliance of Sector Council’s Standards and Certification Committee for a decade and contributes to the Foreign Credential/Competency Recognition Committee.

Recently he developed a competency model for credentials in South Africa that will build on the work of the CTHRC and enable individuals to gain international recognition and improved mobility. Philip is now managing a pan-Canadian initiative to set standards of practice for job analyses and worker assessment.


Glenn Squires - President & CEO,Pacrim Hospitality Services Inc.

Glenn SquiresPlanning Today for Tomorrow’s HR Challenges

Wednesday, November 16
8:30 a.m. – 10:00 a.m.

As CEO of Pacrim Hospitality Services Inc., Glenn Squires is in a unique position to discuss the impact of growth and diversification on a corporation’s human resources needs and practices. This session will highlight the HR challenges facing a global leader that needs to consider the impact on multiple brands, cultural nuances, continued growth and increased competition. What strategies have been working and why? What lessons learned can be adopted by companies of every size to assist them in overcoming their own unique HR realities?

Glenn Squires, CEO of Pacrim Hospitality Services Inc. and Holloway Lodging REIT, has over 30 years of hospitality experience. Glenn’s operational insight and forward thinking have proven invaluable in the development and growth of both Pacrim and Holloway. In 1997 Pacrim owned and managed 4 hotels in Atlantic Canada. Today, Pacrim is one of Canada’s largest independently owned hotel management and development companies with a portfolio of 59 multi- branded hotels, totaling more than 6,000 hotel rooms located in 10 provinces and 2 states. In 2009 Pacrim was the recipient of the “Business of the Year Award “(Multiple Unit) from the Tourism Industry Association of Canada and in 2008 received The Pinnacle Award as “Hotel Company of the Year” from Hotelier Magazine.

Randy Taylor - Canadian broadcaster, President – Taylormadeleadership

Randy TaylorThe Winner Within – Life Before Can't

Wednesday, November 16
1:30 p.m. – 2:45 p.m.

Extensive research suggests that the most effective and sustainable model of success comes from personal fulfillment in all areas of life. The most dynamic employers today are realizing the value of assisting their employees with growth strategies in both their personal as well as their professional endeavors. Through science based research as well as personal and professional anecdotes, Randy’s session will focus on how employers can create an environment where people matter which ultimately will drive the bottom line to achieve increased productivity, loyalty and a positive and creative workforce.

Randy Taylor is one of the bright new lights in the world of personal growth and leadership. Having come from a tumultuous past Randy was able to achieve his own personal goal by reaching the very top in Canadian broadcasting, most recently as the drive home talk show host of CFRB 1010 and as the host of Summit of Life on Global Television. Eight years ago he left to form Taylormadeleadership – a company specializing in delivering seminars and coaching on personal and professional development. Through his own unique experiences and study for over 30 years he has developed a dynamic new leadership philosophy called "The Winner Within”. Randy’s seminars and coaching programs have received national accreditation with many of Canada’s Fortune 500 companies.