Spring 2011 Issue

CTHRC Presents Award For Outstanding Human Resource Practices at the Hotel Association of Canada’s Hall of Fame Awards of Excellence

(TORONTO, ON – March 7, 2011) Carol Lumb, Director of the Saskatchewan Tourism Education Council (STEC) proudly accepted the Hotel Association of Canada’s (HAC) seventh annual Human Resources Award at a special luncheon held during the HAC conference. This award recognizes an individual or organization that demonstrates commitment to innovative HR practices while providing leadership and professionalism in and for Canada’s lodging industry. The Human Resources Award is sponsored by the Canadian Tourism Human Resource Council (CTHRC), and was presented to Ms. Lumb by CTHRC President Wendy Swedlove.

During her twenty year career with STEC, Ms. Lumb has worked tirelessly to improve HR practices in both the lodging industry, and the tourism sector as a whole. Under her direction, STEC has been instrumental in the development, review, and updating of National Occupational Standards and emerit Professional Certification for many hospitality occupations, and in the promotion of these resources to the industry. Ms. Lumb leads by example by encouraging and funding professional certification for STEC staff. On a provincial level, Carol leads the organization responsible to the Saskatchewan Apprenticeship and Trade Certification Commission as the Joint Training Committee, which delivers training in the workplace to apprentices working toward Journeyperson designation as Food and Beverage Persons and Guest Services Representatives. Read More...

Hilton Lac-Leamy Takes Leadership Role in Hospitality Industry

In January 2011, the Canadian Tourism Human Resource Council (CTHRC) held an Industry Validation Committee (IVC) meeting in Ottawa to update the emerit professional certification program for Banquet Server. The IVC meeting brought banquet servers together from across Canada to review and validate the testing materials for the professional certification program, which have been updated to accurately reflect the current National Occupational Standards for Banquet Server.

The Hilton Lac-Leamy is a five star hotel located at the Casino Lac-Leamy in Gatineau, Québec. The Hilton has 349 guest rooms, 31,000 square feet of banquet facilities, and provides work for a total of 350 employees. The Hilton Lac-Leamy generously sent Danny Plamondon to represent its 80 banquet service employees at the IVC meeting. Read More...

Canadian Academy of Travel and Tourism Graduate Taking Off in Travel Career

Proud WestJet employee Brittany Walker may not have realized it at the time, but her decision during high school to enter the Canadian Academy of Travel and Tourism (CATT) would have a profound effect on both her personal and professional life.

Brittany was introduced to the CATT program by her Tourism Studies instructor, Karen Woycenko, who was also the CATT Advisor for her high school in Calgary. “The CATT program helped me to improve my communication and organizational skills through volunteer work with Tourism Calgary and by working on program projects such as creating my portfolio,” says Brittany.  In 2006, she graduated with her high school diploma and was awarded the CATT Gold Level Certificate for fulfilling all requirements of the program.  The Gold Level Certificate is the highest recognition granted by the Academy and to earn it, students must meet such program requirements as completing 240 hours of practical work experience with a tourism business and mastering ten learning outcomes based on essential and transferable skills. As further recognition of her achievements in the program, Brittany was the recipient of the annual scholarship available to CATT graduates to assist with postsecondary studies. Read More...

Churchill River Canoe Outfitters Committed to Professionalism in Guiding

For Ric Driediger, what started out as a hobby and love of the outdoors slowly grew into a thriving business and lifelong involvement in the adventure tourism industry. Ric always enjoyed being in the wilderness and canoeing, spending countless hours paddling around the Churchill River region of Northern Saskatchewan, and bringing friends along for the adventure. When these friends began asking him how much they should pay him for the trip, Ric started thinking about turning his passion into a career.

Ric began his wilderness leadership and guiding career in 1973, continuing his exploration of the many lakes and rivers in the North Saskatchewan Boreal Forest.  Over the next few years, he helped countless guests discover the natural beauty of the area and the unique communion with nature that comes with travelling by canoe. By 1979, Ric was ready to take the next step and he founded his own company, Horizons Unlimited Wilderness services. In 1986, Horizons Unlimited purchased Churchill River Canoe Outfitters, the company Ric and his family continue to operate. Read More...

Holland College's Hotel and Restaurant Management Program Students Earn National Certificate

Charlottetown, PE - Students in Holland College's Hotel and Restaurant Management program will have another tool in their job hunting kit when they graduate, with the recent introduction of emerit Occupational Knowledge Certificate to the Food and Beverage Service course.

emerit Professional Certification, which was developed by the Canadian Tourism Human Resource Council (CTHRC) in collaboration with industry professionals from across Canada, recognizes that an individual has met or exceeded national standards of knowledge, skill, and attitude in their chosen field. The Occupational Knowledge Certificate is nationally recognized and is issued to individuals who have successfully challenged the emerit national exam. It is the first of three stages toward becoming a Tourism Certified Professional. The remaining stages include experience in the field and successfully passing a performance evaluation of their skills. Read More...