Winter 2012 Issue

Rodd Hotels & Resorts Sales Manager is 15,000th emerit® Certified Professional

In November 2011, the Canadian Tourism Human Resource Council (CTHRC) and the Tourism Industry Association of Prince Edward Island (TIAPEI) celebrated an important milestone at the 10th Annual Tourism HR Forum held at the Rodd Charlottetown Hotel. Rodd Hotels and Resorts’ Lori MacKinnon is the 15,000th emerit Tourism certified Professional, having successfully completed the requirements of the certification program for Sales Manager. We spoke with Lori just before a special luncheon at the HR Forum where her accomplishment was formally recognized. Read More...


Ready to Work Program Sets Refugees on Path to Successful Tourism Careers

Canada’s Federal Tourism Strategy was released in 2011 and identifies four priorities including “fostering an adequate supply of skills and labour to enhance visitor experiences through quality service”. The Canadian Tourism Human Resource Council (CTHRC) was named in the strategy as the organization best suited to address labour market issues and promote professionalism in the tourism sector by addressing skills shortages and fostering a human resources development culture in the industry. One of the many ways the CTHRC fulfills this mandate is by administering the Ready to Work program, a bridging program which provides skills development to underrepresented labour groups in order to improve recruitment and retention of workers from these groups in the tourism workforce. The CTHRC works closely with its partner Human Resource Organizations across Canada, who deliver the Ready To Work program in their province or territory. Read More...


1000th CATT Gold Graduate Continues Tourism Studies and Wins National Scholarship

When she graduated from Auburn Drive High School in Halifax, Nova Scotia, Sarah Burden was the 1000th student to be awarded the CATT Gold Certificate. In Ottawa this past November at the Tourism Industry Association of Canada’s 2011 Tourism Congress, Ms. Burden added to her list of accomplishments when she was awarded the TIAC/Parks Canada Sustainable Tourism Scholarship. HR Times sat down with Ms. Burden after the scholarship presentation to talk about her experiences in the CATT program and her future plans in tourism. Read More...


Natural Resources Sector Drives Demand for Tourism Products

During November 2011, the Canadian Tourism Human Resource Council (CTHRC) conducted 12 focus groups with tourism sector stakeholders across Canada. It became clear that current growth in tourism demand is being driven by corporate activities associated with the natural resources sector, particularly oil and gas. This has split the Canadian tourism sector. Regions with a significant natural resource sector are experiencing pronounced growth in tourism demand. Those without large oil, gas or mining industries are experiencing flat or even negative growth. That said, most areas are seeing labour difficulties regardless of demand, and these labour supply issues are exacerbated in those regions with a significant natural resources sector. Read More...


10th Annual Tourism & Hospitality HR Forum Had People Dancing and Singing…Literally

Over a year ago, the great folks at the Tourism Industry Association of Prince Edward Island (TIAPEI) guaranteed the organizers of the HR Forum (the Canadian Tourism Human Resource Council) perfect weather and unsurpassed hospitality, and they delivered on both in spades.  Under beautiful blue skies and mild weather, 140 delegates came together to hear innovative new approaches to HR, inspiring stories of challenges overcome, and an agenda packed with HR takeaways for their own operations. Read More...


CTHRC Developed Online Self-Assessment Tool Launched in Overseas Markets 

Foreign Trained Workers Finding and Applying Skills in Tourism with FAST

Recently, the FAST (Finding and Applying your Skills in Tourism) self-assessment tool, developed by the Canadian Tourism Human Resource Council (CTHRC), was launched at the Canadian Immigrant Integration Program (CIIP) overseas offices in China, India, the Philippines and the United Kingdom. The official launch introduces FAST as a resource for CIIP participants, who will serve as a source of data to inform quality updates to the tool. Read More...